Email a real person. We reply within one working day.
Whether you collect stamps at a shop or run one, write to us and the people who build Wallet Rewards will answer.
Tell us your shop’s name – it helps us find you straight away.
I’m a customer.
You collect stamps at a shop that uses Wallet Rewards.
My card isn’t updating
Cards update by themselves when you’re online, usually within a minute of a stamp. On iPhone you can open the card in Wallet, tap •••, then Pass Details, and pull down to refresh. On Android, open Google Wallet with a connection and it catches up. Still stuck? Email us with the shop’s name and the code under your card’s QR.
I’ve lost my card or changed phone
Your card belongs to the shop’s scheme, so the quickest help is at the counter – staff can look you up. If you can’t reach them, email us with the shop’s name and the details you joined with, and we’ll help the shop sort it out.
I want my details deleted
Each shop is responsible for its own customers’ details, and its privacy notice is linked at the bottom of your card. Ask the shop, or email us with the shop’s name and we’ll make sure it’s handled. Our privacy notice explains how this works.
I’m a shop owner.
Quick answers are in the FAQ; how we handle data is in our privacy notice.
Can’t log in
Use forgot password for a reset link. Staff at the till log in with your shop code and their PIN – you can change PINs in your dashboard.
Billing and cancelling
Everything is in Billing in your dashboard: your plan, payment card and cancelling. You won’t be charged again after you cancel.
Anything else
Email us from the address you signed up with and tell us your shop’s name – it helps us find your account straight away.